Communication and commitment are the key components to providing exceptional service. Most importantly, it’s about caring. We are greatful to have a long list of customers that attest in our ability to deliver product on-time, safely and  professionally. However, what clearly separates us from the competition is our ability to handle the everyday complications common to any industry. We take great pride in our proactive approach to addressing and resolving problems to our customers’ satisfaction.

Some of the ways we are commited to a high standard of customer service are through:

• Making sure all shipments are acknowledged and tracked from point of origin to delivery.  Tractors are equipped with mobile communications and/or a satellite tracking device.  Drivers are required to call dispatch at 9am and 4pm every day.
• Having a JRC representative accessible 24-hours a day to handle any in-transit issues/concerns via a toll-free number.  Customer is guaranteed notification of any unforeseen circumstances that may cause a delay in delivery.
• Offering State-of-the-art communications system utilitzing proprietary JRC web-based dispatch program which provides on-line visibility. (EDI capabilities)
• Providing fast and thorough response to all problems.  We've also developed solutions to prevent reoccurances.

Communication and commitment are the key components to providing exceptional service. Most importantly, it’s about caring. We are greatful to have a long list of customers that attest in our ability to deliver product on-time, safely and  professionally. However, what clearly separates us from the competition is our ability to handle the everyday complications common to any industry. We take great pride in our proactive approach to addressing and resolving problems to our customers’ satisfaction.

Some of the ways we are commited to a high standard of customer service are through:

• Making sure all shipments are acknowledged and tracked from point of origin to delivery.  Tractors are equipped with mobile communications and/or a satellite tracking device.  Drivers are required to call dispatch at 9am and 4pm every day.
• Having a JRC representative accessible 24-hours a day to handle any in-transit issues/concerns via a toll-free number.  Customer is guaranteed notification of any unforeseen circumstances that may cause a delay in delivery.
• Offering State-of-the-art communications system utilitzing proprietary JRC web-based dispatch program which provides on-line visibility. (EDI capabilities)
• Providing fast and thorough response to all problems.  We've also developed solutions to prevent reoccurances.